Frequently Asked Questions

Everything you need to know about your 401 Games fashion experience.

How long does shipping take for my apparel order?

Standard shipping typically takes 3-5 business days within the country. Express options are available at checkout for faster delivery.

What is your return policy for clothing and accessories?

We offer a 30-day return policy for all unworn items with original tags attached. Please note that certain limited-edition releases may be final sale.

How do I ensure I am ordering the correct size?

Each product page features a detailed size guide. We recommend measuring a similar garment you own to compare against our specifications for the best fit.

Can I track my order once it has been placed?

Yes, once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your package's progress.

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Do you offer international shipping?

Currently, we ship to select international destinations. Shipping costs and delivery timelines vary based on the destination and are calculated at checkout.